Empirical Research Investigating the Relationships Between Work Stress, Work Performance, and Mobbing (Psychological Bullying) in Health Institutions

Gökhan Keleş; Çağlar Doğru; Ayşe İkinci Keleş

Araştırma Makalesi

Yıl 2024, Cilt: 14 Sayı: 1, 54 - 64, 30.04.2024

Gökhan Keleş Çağlar Doğru Ayşe İkinci Keleş

Öz

Kaynakça

1. Leymann H. The content and development of mobbing at work. European Journal of Work and Organizational Psychology. 1996;5:165–184.
2. Leymann H, Annelie G. Mobbing at work and the development of post-traumatic stress disorders. European Journal of Work and Organizational Psychology. 2008;5:251–275.
3. Tunçer P. Örgütlerde performans değerlendirme ve motivasyon. Sayıştay Dergisi. 2013;88:87–108.
4. Siegrist j, Rode A. Work stress and health risk behavior. Scand J Work Environ Health. 2006;32(6, special issue) :473–481.
5. Lynch JW, Kaplan GA, Cohen RD, Tuomilehto J, Salonen JT. Do cardiovascular risk factors explain the relation between socioeconomic status, risk of all-cause mortality, cardiovascular mortality, and acute myocardial infarction? Am J Epidemiol. 1996;144:934–42.
6. Özen Y, Gül A. Population-sampling issue on social and educational research studies. Atatürk Üniversitesi Kazım Karabekir Eğitim Fakültesi Dergisi. 2007;15:394–422.
7. Noy C. Sampling knowledge: the hermeneutics of snowball sampling in qualitative research. International Journal of Social Research Methodology. 2008;11:327–344.
8. Punch KF. Introduction to social research: quantitative and qualitative approaches. SAGE basım yayım dağıtım, (3th ed., pp. 1–327). 1998;London.
9. House RH, Rizzo JR. Role conflict and ambiguity as critical variables in a model of organizational behavior organ. Behav. Hum. Perform. 1972;7:467–505.
10. Efeoğlu İE, Özgen H. İş-aile yaşam çatışmasının iş stresi, iş doyumu ve örgütsel bağlılık üzerindeki etkileri: ilaç sektöründe bir araştırma. Çukurova Üniversitesi Sosyal Bilimler Enstitüsü Dergisi. 2006;16:237–254.
11. Kirkman BL, Rosen B. Beyond self-management: antecedents and consequences of team empowerment. Academy of Management Journal. 1999;42:58–74.
12. Sigler TH, Pearson CM. Creating an empowering culture: examining the relationship between organizational culture and perceptions of empowerment. Journal of Quality Management. 2000;5:27–52.
13. Çöl G. Algılanan güçlendirmenin işgören performansı üzerine etkileri. Doğuş Üniversitesi Dergisi. 2008;9:35–46.
14. Aiello A, Dientinger P, Nardella C, Bonafede M. A tool for assessing the risk of mobbing in organizational environments: the “Val. Mob. ” scale. Prevention Today. 2008;3:9–24.
15. Laleoğlu A, Özmete E. Mobbing ölçeği: geçerlik ve güvenirlik çalışması. Sosyal Politika Çalışmaları. 2013;13:9–31.
16. Kilic S. Cronbach’ın alfa güvenirlik katsayısı. Journal of Mood Disorders. 2016;6:47–48.
17. Sun T, Gao L, Li F, Shi Y, Xie F, Wang J, et al. Workplace violence, psychological stress, sleep quality and subjective health in Chinese doctors: a large cross-sectional study. BMJ Open. 2017;7:7:e017182, 1–8.
18. Campo VR, Klijn TP. Verbal abuse and mobbing in prehospital care services in Chile. Rev Lat Am Enfermagem. 2018;8:25:e2956.
19. Çögenli MZ, Asunakutlu T. Akademide mobbing: adım üniversiteleri örneği. Erzincan Üniversitesi Sosyal Bilimler Enstitüsü Dergisi (ERZSOSDE). 2016;IX-I:17–32.
20. Softa KH, Bukeç E, Çolak A, Göçer D. Akademisyenlerin mobbing durumlarının incelenmesi. Ege Üniversitesi Hemşirelik Fakültesi Dergisi. 2016;32:34–47.
21. Weber A, Hörmann G, Köllner V. Mobbing-a work related risk factor of service-based society? Gesundheitswesen. 2007;69:267–276.
22. Yıldırım D, Yıldırım A. Sağlık alanında çalışan akademisyenlerin karşılaştıkları psikolojik şiddet davranışları ve bu davranışların etkileri. Türkiye Klinikleri Tıp Bilimleri Dergisi. 2010;30:559570.
23. Tracey C, Honor N. The multifaceted ınfluence of gender in career progress in nursing. Journal of Nursing Management. 2007;15:677–682.
24. Loughrey M. Just how male are male nurses? Journal of Clinical Nursing. 2008;17:1327–1334.
25. Andrews ME, Stewart NJ, Morgan D G, et al. More alike than different: a comparison of male and female rns in rural and remote Canada. Journal of Nursing Management. 2012;20:561570.
26. Karsavuran S. Sağlık sektöründe mobbing: hastane yöneticileri üzerinde bir uygulama. Mustafa Kemal Üniversitesi Sosyal Bilimler Enstitüsü Dergisi. 2014;26:271–296.
27. Khamisa N, Oldenburg B, Peltzer K, Ilic D. Work related stress, burnout, job satisfaction and general health of nurses. Int J Environ Res Public Health. 2015;12:652–666.
28. Ribeiro RP, Marziale MHP, Martins JT, Galdino M. JQ, Ribeiro PHV. Occupational stress among health workers of a university hospital. Rev Gaucha Enferm. 2018;23:39:e65127.
29. Özcan EM, Ünal A, Çakıcı AB. Sağlık çalışanlarında işe bağlı stres: Konya Numune Hastanesi saha çalışması. Aksaray Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi. 2014;7:125–131.
30. Ersezgin RE, Tok ES. Algılanan iş stresi, psikolojik dayanıklılık, başa çıkma stilleri ve öz-duyarlılığın tükenmişlik düzeyini yordayıcı etkisi. Uludağ Üniversitesi Fen-Edebiyat Fakültesi Sosyal Bilimler Dergisi. 2019;36:1–36.
31. Vahedian-Azimi A, Hajiesmaeili M, Kangasniemi M, FornésVives J, Hunsucker RL, Rahimibashar F, et al. Effects of stress on critical care nurses: a national cross-sectional study. J Intensive Care Med. 2019;34(4):311–322.
32. Aiken LH, Clarke SP, Sloane DM, Sochalski J, Silber JH. Hospital nurse staffing and patient mortality, nurse burnout, and job dissatisfaction. JAMA. 2002;288:1987–1993.
33. Mo Y, Deng L, Zhang L, Lang Q, Liao C, Wang, et al. Work stress among Chinese nurses to support Wuhan in fighting against COVID-19 epidemic. Nurs Manag. 2020;28:10021009.
34. Keleş Aİ, Keleş G. A Comparative analysis of world health systems and Covid-19. Journal of Experimental and Clinical Medicine. 2021;38(2):115–120.
35. Atasoy A, Yorgun S. Sağlık çalışanlarında iş gerilimi ve iş stres düzeyinin değerlendirilmesi. Sağlıkta Performans ve Kalite Dergisi. 2013;6:71–88.
36. Souza CFQ, Oliveira DG, Santana ADDS, Mulatinho LM, Cardoso MD, Pereira EB, et al. Evaluation of nurse’s performance in telemedicine. Rev Bras Enferm. 2019;19:933–939.
37. Tong L. Relationship between meaningful work and job performance in nurses. Int J Nurs Pract. 2018;24:e12620.
38. Duman Ç. M., Akdemir B. Mobbing ve çalışan performansı arasındaki ilişkiyi belirlemeye yönelik bir araştırma. Journal of Academıc Approaches. 2016;7:29–52.
39. Uzuntarla Y, Ceyhan S, Fırat İ. Çalışan performansının incelenmesi: Sağlık sektörü örneği. Gülhane Tıp Dergisi. 2017;59:16–20.
40. Dyrbye LN, Shanafelt TD, Johnson PO, Johnson LA, Satele D, West CP. A cross-sectional study exploring the relationship between burnout, absenteeism, and job performance among American nurses. BMC,. 2019;21:18–57.
41. Al-Ghareeb A, McKenna L, Cooper S. The influence of anxiety on student nurse performance in a simulated clinical setting: A mixed methods design. Int J Nurs Stud. 2019;98:57–66.
42. Duman MÇ, Akdemir B. Mobbing ve çalışan performansı arasındaki ilişkiyi belirlemeye yönelik bir araştırma. Journal of Academıc Approaches. 2016;7:29–52.
43. Kesebir M. Mobbing’in çalışanların performansı üzerine etkisi: İstanbul’da bankacılık sektörü üzerine bir uygulama. Uşak Üniversitesi Sosyal Bilimler Dergisi. 2018;6:54–169

Empirical Research Investigating the Relationships Between Work Stress, Work Performance, and Mobbing (Psychological Bullying) in Health Institutions

Yıl 2024, Cilt: 14 Sayı: 1, 54 - 64, 30.04.2024

Gökhan Keleş Çağlar Doğru Ayşe İkinci Keleş

Öz

Aim: This study examines the relationships between work stress, work performance, and mobbing in health institutions.
Material and Method: A questionnaire was applied to 272 individuals working in any health institution in Türkiye in 2021 based on voluntary participation with the snowball method. The web-based questionnaires were prepared online using Google Documents. They were sent to the health workers’ social-based addresses together with an introductory letter. The questionnaire was applied in four main sections: demographic information (8 questions), work stress (7 questions), work performance (4 questions), and mobbing (37 questions).
Results: The study showed that 36.4% of academics, 30% of secretaries, 28.6% of security staff, 23% of technicians, 22.2% of social workers, 20% of midwives, 19.5% of physicians, and 15.4% of patient carers were exposed to mobbing. In addition, men were more subjected to mobbing than women (p=0.010). Statistically significant differences were determined between the occupational groups regarding work stress scale scores (p=0.001). The group with the highest work stress was security staff, with patient carers being the group with the lowest stress. Women also experienced significantly higher levels of work stress than men (p=0.028). Statistically, significant differences were also observed regarding the number of patients encountered (p=0.035). Work stress was found to increase in line with patient numbers. Analysis of the participants’ work performance showed that such performance was very high. Significant variations were determined between work performance scale scores and the years spent working in the most recent institution (p=0.019). The work performance of participants who had worked for 11–15 years was lower than that of other periods, the highest work performance being observed in participants with 21–25 years of work experience.
Conclusion: In conclusion, individuals working in any health institution were found to be exposed to mobbing and to experience work stress in the working environment but exhibited good work performance. No statistically significant association was determined between mobbing and work performance or stress. At the same time, a negative correlation was observed between work performance and work stress.

Anahtar Kelimeler

health institution, work performance, mobbing; Türkiye, work stress

Kaynakça

1. Leymann H. The content and development of mobbing at work. European Journal of Work and Organizational Psychology. 1996;5:165–184.
2. Leymann H, Annelie G. Mobbing at work and the development of post-traumatic stress disorders. European Journal of Work and Organizational Psychology. 2008;5:251–275.
3. Tunçer P. Örgütlerde performans değerlendirme ve motivasyon. Sayıştay Dergisi. 2013;88:87–108.
4. Siegrist j, Rode A. Work stress and health risk behavior. Scand J Work Environ Health. 2006;32(6, special issue) :473–481.
5. Lynch JW, Kaplan GA, Cohen RD, Tuomilehto J, Salonen JT. Do cardiovascular risk factors explain the relation between socioeconomic status, risk of all-cause mortality, cardiovascular mortality, and acute myocardial infarction? Am J Epidemiol. 1996;144:934–42.
6. Özen Y, Gül A. Population-sampling issue on social and educational research studies. Atatürk Üniversitesi Kazım Karabekir Eğitim Fakültesi Dergisi. 2007;15:394–422.
7. Noy C. Sampling knowledge: the hermeneutics of snowball sampling in qualitative research. International Journal of Social Research Methodology. 2008;11:327–344.
8. Punch KF. Introduction to social research: quantitative and qualitative approaches. SAGE basım yayım dağıtım, (3th ed., pp. 1–327). 1998;London.
9. House RH, Rizzo JR. Role conflict and ambiguity as critical variables in a model of organizational behavior organ. Behav. Hum. Perform. 1972;7:467–505.
10. Efeoğlu İE, Özgen H. İş-aile yaşam çatışmasının iş stresi, iş doyumu ve örgütsel bağlılık üzerindeki etkileri: ilaç sektöründe bir araştırma. Çukurova Üniversitesi Sosyal Bilimler Enstitüsü Dergisi. 2006;16:237–254.
11. Kirkman BL, Rosen B. Beyond self-management: antecedents and consequences of team empowerment. Academy of Management Journal. 1999;42:58–74.
12. Sigler TH, Pearson CM. Creating an empowering culture: examining the relationship between organizational culture and perceptions of empowerment. Journal of Quality Management. 2000;5:27–52.
13. Çöl G. Algılanan güçlendirmenin işgören performansı üzerine etkileri. Doğuş Üniversitesi Dergisi. 2008;9:35–46.
14. Aiello A, Dientinger P, Nardella C, Bonafede M. A tool for assessing the risk of mobbing in organizational environments: the “Val. Mob. ” scale. Prevention Today. 2008;3:9–24.
15. Laleoğlu A, Özmete E. Mobbing ölçeği: geçerlik ve güvenirlik çalışması. Sosyal Politika Çalışmaları. 2013;13:9–31.
16. Kilic S. Cronbach’ın alfa güvenirlik katsayısı. Journal of Mood Disorders. 2016;6:47–48.
17. Sun T, Gao L, Li F, Shi Y, Xie F, Wang J, et al. Workplace violence, psychological stress, sleep quality and subjective health in Chinese doctors: a large cross-sectional study. BMJ Open. 2017;7:7:e017182, 1–8.
18. Campo VR, Klijn TP. Verbal abuse and mobbing in prehospital care services in Chile. Rev Lat Am Enfermagem. 2018;8:25:e2956.
19. Çögenli MZ, Asunakutlu T. Akademide mobbing: adım üniversiteleri örneği. Erzincan Üniversitesi Sosyal Bilimler Enstitüsü Dergisi (ERZSOSDE). 2016;IX-I:17–32.
20. Softa KH, Bukeç E, Çolak A, Göçer D. Akademisyenlerin mobbing durumlarının incelenmesi. Ege Üniversitesi Hemşirelik Fakültesi Dergisi. 2016;32:34–47.
21. Weber A, Hörmann G, Köllner V. Mobbing-a work related risk factor of service-based society? Gesundheitswesen. 2007;69:267–276.
22. Yıldırım D, Yıldırım A. Sağlık alanında çalışan akademisyenlerin karşılaştıkları psikolojik şiddet davranışları ve bu davranışların etkileri. Türkiye Klinikleri Tıp Bilimleri Dergisi. 2010;30:559570.
23. Tracey C, Honor N. The multifaceted ınfluence of gender in career progress in nursing. Journal of Nursing Management. 2007;15:677–682.
24. Loughrey M. Just how male are male nurses? Journal of Clinical Nursing. 2008;17:1327–1334.
25. Andrews ME, Stewart NJ, Morgan D G, et al. More alike than different: a comparison of male and female rns in rural and remote Canada. Journal of Nursing Management. 2012;20:561570.
26. Karsavuran S. Sağlık sektöründe mobbing: hastane yöneticileri üzerinde bir uygulama. Mustafa Kemal Üniversitesi Sosyal Bilimler Enstitüsü Dergisi. 2014;26:271–296.
27. Khamisa N, Oldenburg B, Peltzer K, Ilic D. Work related stress, burnout, job satisfaction and general health of nurses. Int J Environ Res Public Health. 2015;12:652–666.
28. Ribeiro RP, Marziale MHP, Martins JT, Galdino M. JQ, Ribeiro PHV. Occupational stress among health workers of a university hospital. Rev Gaucha Enferm. 2018;23:39:e65127.
29. Özcan EM, Ünal A, Çakıcı AB. Sağlık çalışanlarında işe bağlı stres: Konya Numune Hastanesi saha çalışması. Aksaray Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi. 2014;7:125–131.
30. Ersezgin RE, Tok ES. Algılanan iş stresi, psikolojik dayanıklılık, başa çıkma stilleri ve öz-duyarlılığın tükenmişlik düzeyini yordayıcı etkisi. Uludağ Üniversitesi Fen-Edebiyat Fakültesi Sosyal Bilimler Dergisi. 2019;36:1–36.
31. Vahedian-Azimi A, Hajiesmaeili M, Kangasniemi M, FornésVives J, Hunsucker RL, Rahimibashar F, et al. Effects of stress on critical care nurses: a national cross-sectional study. J Intensive Care Med. 2019;34(4):311–322.
32. Aiken LH, Clarke SP, Sloane DM, Sochalski J, Silber JH. Hospital nurse staffing and patient mortality, nurse burnout, and job dissatisfaction. JAMA. 2002;288:1987–1993.
33. Mo Y, Deng L, Zhang L, Lang Q, Liao C, Wang, et al. Work stress among Chinese nurses to support Wuhan in fighting against COVID-19 epidemic. Nurs Manag. 2020;28:10021009.
34. Keleş Aİ, Keleş G. A Comparative analysis of world health systems and Covid-19. Journal of Experimental and Clinical Medicine. 2021;38(2):115–120.
35. Atasoy A, Yorgun S. Sağlık çalışanlarında iş gerilimi ve iş stres düzeyinin değerlendirilmesi. Sağlıkta Performans ve Kalite Dergisi. 2013;6:71–88.
36. Souza CFQ, Oliveira DG, Santana ADDS, Mulatinho LM, Cardoso MD, Pereira EB, et al. Evaluation of nurse’s performance in telemedicine. Rev Bras Enferm. 2019;19:933–939.
37. Tong L. Relationship between meaningful work and job performance in nurses. Int J Nurs Pract. 2018;24:e12620.
38. Duman Ç. M., Akdemir B. Mobbing ve çalışan performansı arasındaki ilişkiyi belirlemeye yönelik bir araştırma. Journal of Academıc Approaches. 2016;7:29–52.
39. Uzuntarla Y, Ceyhan S, Fırat İ. Çalışan performansının incelenmesi: Sağlık sektörü örneği. Gülhane Tıp Dergisi. 2017;59:16–20.
40. Dyrbye LN, Shanafelt TD, Johnson PO, Johnson LA, Satele D, West CP. A cross-sectional study exploring the relationship between burnout, absenteeism, and job performance among American nurses. BMC,. 2019;21:18–57.
41. Al-Ghareeb A, McKenna L, Cooper S. The influence of anxiety on student nurse performance in a simulated clinical setting: A mixed methods design. Int J Nurs Stud. 2019;98:57–66.
42. Duman MÇ, Akdemir B. Mobbing ve çalışan performansı arasındaki ilişkiyi belirlemeye yönelik bir araştırma. Journal of Academıc Approaches. 2016;7:29–52.
43. Kesebir M. Mobbing’in çalışanların performansı üzerine etkisi: İstanbul’da bankacılık sektörü üzerine bir uygulama. Uşak Üniversitesi Sosyal Bilimler Dergisi. 2018;6:54–169

Toplam 43 adet kaynakça vardır.

Ayrıntılar

Birincil Dil	İngilizce
Konular	Sosyal Epidemiyoloji
Bölüm	Araştırma Makalesi
Yazarlar	Gökhan Keleş Bu kişi benim Çağlar Doğru Bu kişi benim Ayşe İkinci Keleş
Yayımlanma Tarihi	30 Nisan 2024
Yayımlandığı Sayı	Yıl 2024 Cilt: 14 Sayı: 1

Kaynak Göster

APA	Keleş, G., Doğru, Ç., & İkinci Keleş, A. (2024). Empirical Research Investigating the Relationships Between Work Stress, Work Performance, and Mobbing (Psychological Bullying) in Health Institutions. Kafkas Journal of Medical Sciences, 14(1), 54-64.
AMA	Keleş G, Doğru Ç, İkinci Keleş A. Empirical Research Investigating the Relationships Between Work Stress, Work Performance, and Mobbing (Psychological Bullying) in Health Institutions. Kafkas Journal of Medical Sciences. Nisan 2024;14(1):54-64.
Chicago	Keleş, Gökhan, Çağlar Doğru, ve Ayşe İkinci Keleş. “Empirical Research Investigating the Relationships Between Work Stress, Work Performance, and Mobbing (Psychological Bullying) in Health Institutions”. Kafkas Journal of Medical Sciences 14, sy. 1 (Nisan 2024): 54-64.
EndNote	Keleş G, Doğru Ç, İkinci Keleş A (01 Nisan 2024) Empirical Research Investigating the Relationships Between Work Stress, Work Performance, and Mobbing (Psychological Bullying) in Health Institutions. Kafkas Journal of Medical Sciences 14 1 54–64.
IEEE	G. Keleş, Ç. Doğru, ve A. İkinci Keleş, “Empirical Research Investigating the Relationships Between Work Stress, Work Performance, and Mobbing (Psychological Bullying) in Health Institutions”, Kafkas Journal of Medical Sciences, c. 14, sy. 1, ss. 54–64, 2024.
ISNAD	Keleş, Gökhan vd. “Empirical Research Investigating the Relationships Between Work Stress, Work Performance, and Mobbing (Psychological Bullying) in Health Institutions”. Kafkas Journal of Medical Sciences 14/1 (Nisan 2024), 54-64.
JAMA	Keleş G, Doğru Ç, İkinci Keleş A. Empirical Research Investigating the Relationships Between Work Stress, Work Performance, and Mobbing (Psychological Bullying) in Health Institutions. Kafkas Journal of Medical Sciences. 2024;14:54–64.
MLA	Keleş, Gökhan vd. “Empirical Research Investigating the Relationships Between Work Stress, Work Performance, and Mobbing (Psychological Bullying) in Health Institutions”. Kafkas Journal of Medical Sciences, c. 14, sy. 1, 2024, ss. 54-64.
Vancouver	Keleş G, Doğru Ç, İkinci Keleş A. Empirical Research Investigating the Relationships Between Work Stress, Work Performance, and Mobbing (Psychological Bullying) in Health Institutions. Kafkas Journal of Medical Sciences. 2024;14(1):54-6.

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